MTN Nigeria once again proved that customer service is not a priority as millions of subscribers were left stranded for hours due to a major network outage from Friday to Saturday. Users could not make calls, send texts, or browse the internet, turning simple communication into a nightmare.
Nigerians, who now rely heavily on mobile networks for financial transactions due to the Central Bank of Nigeria’s push for cashless payments, found themselves unable to send money or make purchases. The outage sparked outrage, with frustrated customers storming social media to vent their anger.
Customers Demand Answers, MTN Stays Silent
Social media was flooded with complaints, but as expected, MTN remained silent. Users took to X (formerly Twitter) to share their experiences, with some posting sarcastic remarks about the state of Nigeria’s telecommunications industry.
Timi Asaju quipped, “At this point, I’ve toggled Airplane mode so much, MTN should just hand me a pilot’s license. What kind of useless network is this?!”
Ojukwu Daniel criticized the company’s lack of accountability, stating, “MTN network is terrible but no one’s issuing a statement cos Nigerians don’t know they deserve accountability for poor service. There’s no light in Kaduna State, and the government isn’t panicking. People are receiving awards. No problem trumps how bad a knock is.”
Other users echoed the sentiment, with one saying, “MTN should stop telecommunications and turn their offices into canteens. A rubbish network.” Another wrote, “Who dey use MTN and who no get phone… No difference.”
A Failing Industry That Needs Competition
Nigerians are stuck with the same set of underperforming network providers, MTN, Airtel, and Glo—because there are no real alternatives. One user lamented, “Mtn, Airtel, and Glo are very lucky they’re probably the only network industry that we can afford. I wish one mind-blowing network will come out and put them out of business. Maybe then they’ll sit up.”
Despite the widespread backlash, MTN has yet to issue an official statement. The silence from one of Africa’s largest telecom providers only proves that customer complaints in Nigeria are rarely taken seriously. If another major network doesn’t emerge soon to shake up the industry, Nigerians should expect more of the same poor service, no accountability, and endless frustration.
