McDonald’s had on Friday, March 15 revealed that a technology outage had destabilised operations at many of its outlets globally, including in Japan and Australia. The chain restaurant has however, ruled out the possibility of a cybersecurity incident being the cause of it.
A lot of McDonald’s stores in Japan had stopped taking in-person and mobile customer orders because of the system disruption, according to a spokesperson at McDonald’s Holdings Company in Japan. The spokesperson had added that the the company was striving to restore operations soon.
Meanwhile, McDonald’s had issued a statement saying;
“We are aware of a technology outage that has impacted our restaurants; the issue is now being resolved.”
Earlier on Friday, a McDonald’s Australia spokesperson confirmed that the outage was affecting its restaurants across the nation.
From the reports that have surfaced, the outage seems to be have impacted customers in Hong Kong, New Zealand and the UK and a lot of customers have taken to social media to complain about disruptions at stores.
The fast food chain has around 40,000 restaurants globally, with over 14,000 stores in the United States. It operates almost 3,000 stores across Japan and roughly 1,000 in Australia, according to its websites for the regions.
The New York Times have said that McDonald’s in Hong Kong was experiencing a “computer system failure”, and that the mobile ordering and self-ordering kiosks were not working.
